Forum Discussion

mikeho's avatar
mikeho
New Contributor
3 years ago

Ctrl/Cmd-Shift-X doesn't work when 1Password is locked

It seems like since the past few updates, Ctrl/Cmd-Shift-X doesn't work when 1Password is locked. Once it's unlocked, I can use the keyboard shortcut. I've tried this on Mac and ChromeOS with multipl...
browser extension
Former Member's avatar
Former Member
3 years ago

mikeho hmm are you able to send us your extension console logs the next time the keyboard shortcut does not work? The logs will tell us more about why the keyboard shortcut is not working via the extension.

Here's how to grab your extension console logs: https://support.1password.com/diagnostics/

Like Steph said, please attach the reports to an email message addressed to mailto:support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!