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mikeho's avatar
mikeho
New Contributor
3 years ago

Ctrl/Cmd-Shift-X doesn't work when 1Password is locked

It seems like since the past few updates, Ctrl/Cmd-Shift-X doesn't work when 1Password is locked. Once it's unlocked, I can use the keyboard shortcut. I've tried this on Mac and ChromeOS with multipl...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @radarradarradar,

Can you let me know if this is something that has just recently started affecting you? I'm wondering if you are running into an issue some users have been running into since the latest update where they are having a hard time using Cmd + Shift + X to open 1Password in the browser.

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doesn't work when 1Password is locked","id":"message:80047","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:80047","revisionNum":1,"repliesCount":21,"author":{"__ref":"User:user:15498"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:80047"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:80047"},"body@stripHtml({\"truncateLength\":200})":" It seems like since the past few updates, Ctrl/Cmd-Shift-X doesn't work when 1Password is locked. Once it's unlocked, I can use the keyboard shortcut. I've tried this on Mac and ChromeOS with multipl...","body@stringLength":"600","rawBody":"

It seems like since the past few updates, Ctrl/Cmd-Shift-X doesn't work when 1Password is locked. Once it's unlocked, I can use the keyboard shortcut. I've tried this on Mac and ChromeOS with multiple different Chrome accounts/profiles. I've checked Chrome extensions shortcuts and there are no competing extensions. Anyone have an idea?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.6.1
\nOS Version: ChromeOS
\nBrowser:_ Chrome
\nReferrer: forum-search:keyboard shortcut

\n","kudosSumWeight":0,"postTime":"2022-12-10T09:17:30.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:80047_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1827},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

It seems like since the past few updates, Ctrl/Cmd-Shift-X doesn't work when 1Password is locked. Once it's unlocked, I can use the keyboard shortcut. I've tried this on Mac and ChromeOS with multiple different Chrome accounts/profiles. I've checked Chrome extensions shortcuts and there are no competing extensions. Anyone have an idea?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.6.1
\nOS Version: ChromeOS
\nBrowser:_ Chrome
\nReferrer: forum-search:https://1password.community/search?Search=keyboard%20shortcut

"},"Conversation:conversation:80047":{"__typename":"Conversation","id":"conversation:80047","solved":false,"topic":{"__ref":"ForumTopicMessage:message:80047"},"lastPostingActivityTime":"2023-02-28T06:30:58.000-08:00","lastPostTime":"2023-02-28T06:30:58.000-08:00","unreadReplyCount":21,"isSubscribed":false},"ModerationData:moderation_data:80047":{"__typename":"ModerationData","id":"moderation_data:80047","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:80047_1":{"__typename":"Revision","id":"revision:80047_1","lastEditTime":"2022-12-10T09:17:30.000-08:00"},"ForumReplyMessage:message:80054":{"__typename":"ForumReplyMessage","id":"message:80054","conversation":{"__ref":"Conversation:conversation:80047"},"author":{"__ref":"User:user:17244"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:80047/message:80054","revisionNum":1,"uid":80054,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Ctrl/Cmd-Shift-X doesn't work when 1Password is locked","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:80054"},"parent":{"__ref":"ForumTopicMessage:message:80047"},"body":"

Hey @radarradarradar,

\n\n

Can you let me know if this is something that has just recently started affecting you? I'm wondering if you are running into an issue some users have been running into since the latest update where they are having a hard time using Cmd + Shift + X to open 1Password in the browser.

","body@stringLength":"318","rawBody":"

Hey @radarradarradar,

\n\n

Can you let me know if this is something that has just recently started affecting you? I'm wondering if you are running into an issue some users have been running into since the latest update where they are having a hard time using Cmd + Shift + X to open 1Password in the browser.

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