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mikeho's avatar
mikeho
New Contributor
3 years ago

Ctrl/Cmd-Shift-X doesn't work when 1Password is locked

It seems like since the past few updates, Ctrl/Cmd-Shift-X doesn't work when 1Password is locked. Once it's unlocked, I can use the keyboard shortcut. I've tried this on Mac and ChromeOS with multiple different Chrome accounts/profiles. I've checked Chrome extensions shortcuts and there are no competing extensions. Anyone have an idea?

1Password Version: Not Provided
Extension Version: 2.6.1
OS Version: ChromeOS
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=keyboard%20shortcut

browser extension

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  • mikeho's avatar
    mikeho
    New Contributor
    3 years ago

    Thanks! I'll try. Do I need to turn the integration back on? I don't have the 1Password app installed, so maybe we don't need it enabled.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi mikeho,

    I'm sorry for the trouble, can you start by giving the below steps a try to see if it improves things:

    1. Right click on the 1Password icon in your browser toolbar and choose Settings.
    2. Disable 'Integrate with 1Password app'
    3. Close and reopen Chrome
    4. Go back to the extensions settings and re enable the integration.

    If this doesn't help, I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!