If you change the 1Password pop-up menu shortcut from "Cmd+\" to anything else, then try to set it back or press the "restore old shortcut" icon, you get an alert that it conflicts with a system shortcut. I checked all of my system shortcuts in my system preferences and nothing comes up. 1Password Version: Not Provided Extension Version: Not Provided OS Version: macOS Monterey Public Beta Sync Type: Not Provided ref: dev/apple/issues#5548

@gradams I apologize for the late reply. Did you resolve your issue?

I have the same problem, but didn't find any CMD+\ in System wide shortcut settings ... :(((

@branok: Does something launch if you use the Cmd+\ shortcut outside of 1Password?

There actually has to be a 1Password window open (e.g. visible when CMD+TAB'ing) for CMD+\ to work. It does not work when only the 1Password helper is active (and unlocked) in the Menubar. IIRC the 1Password CMD+\ global shortcut always worked. Just as long the 1Pasword helper was active. To answer your question @ag_ana, nothing launches, when using CMD+\ 'outside' 1Password.

mpepping: There actually has to be a 1Password window open (e.g. visible when CMD+TAB'ing) for CMD+\ to work. It does not work when only the 1Password helper is active (and unlocked) in the Menubar. That's right, by using the shortcut outside of 1Password I wanted to know if something other than 1Password was using it, so thanks for checking :+1: What keyboard layout are you currently using?

Default "Cmd+\" shortcut has a conflict on macOS Monterey

42 Replies

Jack_P_1P
1Password Team
4 years ago
Hey @richardbottiglieri:

Thanks for following up on this. If you'd like to write in as Tommy mentioned, we'd be happy to dig in a bit further with you if you'd like to use ⌘+\ as your shortcut. You can get ahold of us via email at support@1password.com.

Jack
Former Member
4 years ago
On my Mac, I don't have the directory referenced in step #2. I didn't mess with it too much more after that, and I just settled on a different shortcut.
1P_Tommy
Moderator
4 years ago
@richardbottiglieri

Did you try the reset Ben mentioned? This has helped everyone who experienced it to my knowledge. Also, I'm including myself after trying to change my shortcut to test things for a user. If you wrote in this would be the option I would provide.

https://1password.community/discussion/comment/621105/#Comment_621105
Former Member
4 years ago
@""Jack.P_1P" , that is correct. In 1Password 7 for Mac on macOS Monterey, you cannot set the command + backslash shortcut. The app tells you that it's in use somewhere else. I briefly used 1Password 8, and I was able to set it to command + backslash there on the same computer. After reverting to 1Password 7 (due to major Safari performance issues with the 1Password extension), I'm once again unable to set the keyboard shortcut to command + backslash.
Jack_P_1P
1Password Team
4 years ago
Hey @benschac:

Thanks for reaching out about this. Just to confirm, you're attempting to set ⌘+\ in 1Password for Mac, and not in the keyboard shortcuts for the 1Password extension in your browser? Let me know, and I'll be able to dig in further with you.

Jack
Former Member
4 years ago
I have the same problem. The solution noted above didn't work for me either.
1P_Tommy
Moderator
4 years ago
esquared

No, none that I am aware of. Have you seen Ben's post about resetting the preferences? That may be helpful. https://1password.community/discussion/comment/621105/#Comment_621105

If you are using 1Password in the browser, some of the shortcuts are not customizable or only allow a small set of options, in my understanding.
esquared
Super Contributor
4 years ago
Any updates from Apple on why we can't use Cmd+\? FWIW, the same thing happens when I try to set the preferences in the in-browser plugin settings (for both Firefox and Chrome) -- though those may be browser-related shortcuts, and thus 1Password is not in the loop. Regardless, would really like to return to my finger-memory shortcuts
1P_Ben
1Password Team
4 years ago
You're welcome! I'm sorry for the trouble. Hopefully this smooths out in future updates.

Ben
Former Member
4 years ago
Ben's steps worked for me too. Now I'll just make sure to never unset that Cmd+\ shortcut and I should be fine 😅
Thanks Ben and everyone else too.