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keithdavis's avatar
keithdavis
Occasional Contributor
1 year ago

Desktop integration - not working.....again

I've "fixed" this issue a number of times, and it always comes back. Any ideas how to keep it from breaking constantly?    
browser extension
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
1 year ago

Hi,

I typically see this with Safari but I've not seen it as much lately. I'm sorry you're affected by it. You may see it with other browsers too. The following is geared towards macOS. Please note similar steps would have the same effect on Windows.

 1. Open `Safari > Preferences > Extensions` and disable 1Password for Safari. Remove the check mark.
 2. Quit your browser. 
 3. Fully quit 1Password. Look for our helper in the menu bar near the Wifi indicator and the clock.  Right-click on it and select quit.
 4. Wait a few moments and then open and unlock 1Password 8. 
 5. Open your browser.  Open `Safari > Preferences > Extensions` and enable 1Password for Safari. Add the check mark.

keithdavis's avatar
keithdavis
Occasional Contributor
1 year ago

Thanks. I received basically the same directions from support about a year ago and it works....for a while, then breaks again. I'm too darn busy to be messing with it over and over again, so I'm looking for a permanent solution, or I guess it will just stay broke. Sucks.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 year ago

    keithdavis​ 

    I'm sorry that the issue has continued to return on your device. So that the team can investigate further, the next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to mailto:support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/desktop-integration---not-working-again/153727
    • Your forum username: Keithdavis


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  

    -Dave

    • keithdavis's avatar
      keithdavis
      Occasional Contributor
      1 year ago

      Happened again. Sent a diagnostic report to support.

       

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager
        1 year ago

        Thanks for sending that in keithdavis​. It looks like our colleagues have followed up via email. If we can help with anything in the meantime, just let us know!