Forum Discussion

keithdavis's avatar
keithdavis
Occasional Contributor
10 months ago

Desktop integration - not working.....again

I've "fixed" this issue a number of times, and it always comes back. Any ideas how to keep it from breaking constantly?    
browser extension
keithdavis's avatar
keithdavis
Occasional Contributor
9 months ago

Thanks. I received basically the same directions from support about a year ago and it works....for a while, then breaks again. I'm too darn busy to be messing with it over and over again, so I'm looking for a permanent solution, or I guess it will just stay broke. Sucks.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 months ago

keithdavis​ 

I'm sorry that the issue has continued to return on your device. So that the team can investigate further, the next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to mailto:support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/desktop-integration---not-working-again/153727
  • Your forum username: Keithdavis


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  

-Dave

  • keithdavis's avatar
    keithdavis
    Occasional Contributor
    7 months ago

    Happened again. Sent a diagnostic report to support.

     

    • 1P_Timothy's avatar
      1P_Timothy
      Icon for Community Manager rankCommunity Manager
      7 months ago

      Thanks for sending that in keithdavis​. It looks like our colleagues have followed up via email. If we can help with anything in the meantime, just let us know!