Forum Discussion
Hi @1PassMicha , thanks for reaching out!
I'm sorry that you're encountering issues with app integration. Can you try the following steps to reset app integration and see if it helps to resolve things:
First, let's ensure that the 1Password app is set to connect with 1Password in the browser.
- Open and unlock the 1Password desktop app.
- Click your account or collection at the top of the sidebar and choose "Settings".
- Click Browser in the sidebar and make sure “Connect with 1Password in the browser” is turned on.
Next, let's reset app integration:
- Right-click the 1Password icon in your browser's toolbar, then select "Settings".
- Under General, disable "Integrate with 1Password app".
- Fully quit the 1Password desktop app and your browser.
- Restart the 1Password desktop app and then open your browser.
- Right-click the 1Password icon in your browser's toolbar, then select "Settings" again.
- Under General, re-enable "Integrate with 1Password app".
If that doesn't work, then I'd like to ask if you can reproduce the issue and send over some diagnostics from your device:
A diagnostic from the 1Password app -> https://support.1password.com/diagnostics/?win
A console log from 1Password in the browser -> https://support.1password.com/cs/extension-console-log/
Please attach the reports to an email message addressed to support+forum@1password.com
and include your username and a link to this thread .
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. We can then continue to assist you further over email.
I look forward to hearing from you!