Forum Discussion

Former Member

3 years ago

Unable to upgrade or fresh install

I had 1P8 installed and for over 2 months it kept failing to update so I uninstalled it, deleted the %LOCALAPPDATA%\1Password folder and restarted my computer.

Then I downloaded the latest version from https://my.1password.com/apps and tried installing it. Same error:

I am on my work PC with McAfee installed and no access to control it. However it's up-to-date, never had this issue before and I have access to McAfee logs and I cannot find anything that would indicate McAfee blocking the installation.

No matter how many times I try I get the same logs (with completely new %LOCALAPPDATA%\1Password folder recreated on each attempt):

[2022-12-08 16:41:55.146153 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:602: Setup logs path set to : C:\Users\redacted\AppData\Local\1Password\logs\setup [2022-12-08 16:41:55.148793 +02:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: system locale detected as 'en-US' [2022-12-08 16:41:55.148851 +02:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: selected translations for EN_US based on detected locale en-US [2022-12-08 16:42:34.367519 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:516: Starting fresh install to 80910043 [2022-12-08 16:42:34.551483 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:288: Copying files to C:\Users\redacted\AppData\Local\1Password\update [2022-12-08 16:42:34.552597 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:70: copying files to: C:\Users\redacted\AppData\Local\1Password\update\8 [2022-12-08 16:42:36.640174 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:292: Renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous [2022-12-08 16:42:36.640208 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:128: renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous [2022-12-08 16:42:36.804384 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous [2022-12-08 16:42:36.804726 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:300: Renaming C:\Users\redacted\AppData\Local\1Password\update to C:\Users\redacted\AppData\Local\1Password\app [2022-12-08 16:42:36.804759 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\redacted\AppData\Local\1Password\update to C:\Users\redacted\AppData\Local\1Password\app [2022-12-08 16:42:36.806648 +02:00] ERROR [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:54: failed to rollback rename of C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous. Error: The system cannot find the file specified. (os error 2) [2022-12-08 16:42:37.117185 +02:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:169: failed to move app files. Error: Io(PermissionDenied) [2022-12-08 16:42:38.711589 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:374: starting C:\Users\redacted\AppData\Local\1Password\app\8\1Password.exe [2022-12-08 16:42:38.712181 +02:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:201: Failed to start previous app. Error: The system cannot find the path specified. (os error 3)

1Password Version: 8.9.10
Extension Version: Not Provided
OS Version: Windows
Browser:_ Not Provided

1 Reply

1P_Dave
Moderator
3 years ago
Hello @tmabie! 👋

If you're using 1Password for Mac then you can search by Date Modified:

Open and unlock 1Password for Mac.

Click the sort button in the centre column.

Click Date Modified.

You'll see your items listed by when they were changed last. If you generated the password using 1Password in the browser then you can use the password generator history: If you used the password generator and can't find the password to sign in

I hope that helps! 🙂

-Dave

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1Password supply an unpacked extension or CRX file for the 1Password 8 Chrome Extension?","id":"message:85953","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:85953","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:85953"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:85953"},"body":"

Running Chrome & 1Password 8 on Mac, and I have hit the issue with extension conflict. For various reasons on this laptop I am unable to install the 1P8 Chrome Extension from the Chrome Web Store. Does 1Password supply an unpacked extension or CRX file that I could load in Developer Mode?

\n\n

Thanks!

\n\n

1Password Version: 1Password for Mac 8.9.11 (80911019)
\nExtension Version: 2.5.1
\nOS Version: macOS Monterey 12.5.1
\nBrowser:_ Chrome 108.x (Official Build)
\nReferrer: forum-search:https://1password.community/search?Search=%22unpacked%20extension%22

","body@stringLength":"638","rawBody":"

\n\n

Thanks!

\n\n

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Does 1Password supply an unpacked extension or CRX file for the 1Password 8 Chrome Extension?","moderationData":{"__ref":"ModerationData:moderation_data:85956"},"body":"

@0x620x6d,

\n\n

You're welcome, let us know if there is anything else we can help with at all.

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Thanks Steph - I have started using the 1Password 8 client on the laptop in question and it works just as well, so I won't pursue this workaround (read: hack!) any further.

\n\n

Thanks for the offer of additional support!

Hey @0x620x6d,

\n\n

Sorry for the delay.

\n\n

Could I ask you to send and email to support+forum@1password.com with a link to this thread where our team can try to help you get things up and running in Chrome?

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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/discussions/1password/unable-to-upgrade-or-fresh-install/147490