Forum Discussion

Former Member's avatar
Former Member
4 years ago

Duplicate copies confuses 1Password

On the Mac 1Password stops working with its help applications if there is a copy on another disk as can commonly occur with another backup. Agilebits helped me with this months ago and I fortunate...
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1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @SteveLazarus, thanks for bringing this to our attention.

Can you tell me a little more about this? I'm not sure I understand under what circumstances 1Password is getting confused. Is it when you restore from a backup? Or: are you able to provide steps we could use to reproduce the issue?

While we typically don't recommend making manual backups of your 1Password database (since our 1Password.com service is already keeping things in sync across multiple devices for you anyway, and we don't want you to end up with conflicting copies of your data), I'd be happy to learn more about this, help you resolve the issue, and make sure it doesn't recur in the future.