Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Earthlink's new MyAccount Portal doesn't get OTP from 1Password
With Earthlink's new MyAccount Portal, when I reach the "Enter Verification Code:
Please enter the code from the Authentication app" page and click in the Verification Code window, the OTP from 1Pa...
1P_Dave
Moderator
ModeratorHello DavidB! 👋
I'm sorry that 1Password isn't filling your one-time password into Earthlink's website. So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:
- Open the website in question until you can see the one-time password field that you're referring to.
- Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.
Attach the resulting JSON file to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147598/earthlinks-new-myaccount-portal-doesnt-get-otp-from-1password#latest
- Your forum username: DavidB
- A link to the affected webpage.
- Please do not post the file here on the forum.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
