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Forum Discussion
thestormdragon
2 years agoNew Contributor
Edge extension - "problems connecting" even though app is unlocked
Hi
I have installed the Chromium Edge extension and can auto-fill etc but the app and extension aren't linked despite the settings looking correct and the desktop app being unlocked:-
R...
1P_Dave
Moderator
2 years agoHello thestormdragon! 👋
I'm sorry that 1Password in the browser isn't integrating with the desktop app. As a first step, please try the suggestions in our troubleshooting article: If the 1Password browser extension doesn’t unlock when you unlock the 1Password app
If that doesn't work then, to investigate further, I'd like to ask for some logs from your end:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/145688/edge-extension-problems-connecting-even-though-app-is-unlocked#latest
- Your forum username: thestormdragon
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave