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Forum Discussion
Error message - only on one device
I keep getting a pop-up on my laptop every time I try to use the 1PW plugin to sign into a website. It says: "Your Secret Key or password was recently changed. Enter your new account details to conti...
1P_Dave
Moderator
ModeratorHello wayneh789! 👋
I'm sorry that you're seeing an unexpected prompt to enter your account details. So that I can investigate this further, I'd like to ask for some logs from your end:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145695/error-message-only-on-one-device
- Your forum username: wayneh789
- A screenshot of the prompt.
- Please do not post your files to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
