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Forum Discussion
Error: "Unable to save item." when saving a new password in the browser
Whenever I try to save a new password in 1Password I get "Unable to save item" with no explanation of why! Attached are 2 samples.
1Password Version: Not Provided
Extension Version: Not Pro...
Hi @snovvman,
I'm sorry to hear that you're encountering issues when trying to save items. In order to get some further details and take a closer look, can you re-create the behaviour you're experiencing and send us console log from each browser?
A console log from 1Password in the browser -> Save a console log for 1Password in your Chrome browser
A console log from 1Password in the browser -> Save a console log for 1Password in your Firefox browser
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/137007/browser-extension-unable-to-save-item#latest
- Your forum username:
snovvman
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
