Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Error: "Unable to save item." when saving a new password in the browser

Whenever I try to save a new password in 1Password I get "Unable to save item" with no explanation of why! Attached are 2 samples. 1Password Version: Not Provided Extension Version: Not Pro...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @snovman,

It sounds like you are getting help from our support team in regards to the 'Unable to save' issue. (Please correct me if I'm wrong and we can continue to troubleshoot).

As for the auto lock settings, the one you are referring to that you have set to 300 minutes only controls 1Password.com. Your extension shares the same auto lock settings as your 1Password desktop app. Here is how you can amend these: https://support.1password.com/auto-lock/#manage-auto-lock-in-the-1password-apps.

I hope this helps, let us know if you have any questions!