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Former Member's avatar
Former Member
3 years ago

Error: "Unable to save item." when saving a new password in the browser

Whenever I try to save a new password in 1Password I get "Unable to save item" with no explanation of why! Attached are 2 samples. 1Password Version: Not Provided Extension Version: Not Pro...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @dragoncat,

Are you referring to the 'Unable to save' issue?

If so, can you give these steps a try:

  1. Open your browser.
  2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
  3. Under General, disable "Integrate with 1Password app".
  4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account. (This won't be available if "Integrate with 1Password app" is still enabled)
  5. Click "+ Sign in to a new account" to sign back in.

Let us know how you get on!