Forum Discussion

Former Member's avatar
Former Member
3 years ago

Error: "Unable to save item." when saving a new password in the browser

Whenever I try to save a new password in 1Password I get "Unable to save item" with no explanation of why! Attached are 2 samples. 1Password Version: Not Provided Extension Version: Not Pro...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @billcorn,

It sounds like you are running into an issue with the extension syncing to our server and saving your information. We have had reports related to this recently and have created an internal report to track the issue. I've added your ticket to that report.

In the meantime, could you try the following to see if it helps?

  • Lock the 1Password app (which also locks the extension).
  • Unlock the 1Password app (which also unlocks the extension).

If the issue is still present, then please go through the steps below to fully re-sync your account:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".
  6. If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.

Let us know how you get on, I'm sorry for the disruption!

ref: dev/core/core#17386