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Former Member
3 years agoError: "Unable to save item." when saving a new password in the browser
Whenever I try to save a new password in 1Password I get "Unable to save item" with no explanation of why! Attached are 2 samples.
1Password Version: Not Provided
Extension Version: Not Pro...
ag_mike_d
1Password Team
3 years agoHello again @Isthisall,
Thanks for your reply and confirmation of these troubles with 1Password in Chrome. Based on the description, it sounds like you might be running into a known issue that our development team are currently investigating and I've added your details to that issue. This may be caused by some syncing troubles from the browser extension's authentication with our server. I apologize for any interruption in your workflow caused by this issue.
In the meantime, could you try the following to see if it helps?
- Lock the 1Password app (which also locks the extension).
- Unlock the 1Password app (which also unlocks the extension).
If the issue is still present, please go through the steps below to fully re-sync your account:
- Right click the 1Password icon in your browser toolbar and choose Settings.
- Under General, disable "Integrate with 1Password app".
- Under Accounts & Vaults, sign out of your account (Please ensure you have access to your 1Password account via one of the 1Password apps, or 1Password.com before signing out).
- Sign back into your account.
- Go back to General, and re-enable "Integrate with 1Password app".
- If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.
Looking forward to hearing back from you.
ref: dev/core/core#17386