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Forum Discussion
Anonymous
3 years agoError: "Unable to save item." when saving a new password in the browser
Whenever I try to save a new password in 1Password I get "Unable to save item" with no explanation of why! Attached are 2 samples.
1Password Version: Not Provided
Extension Version: Not Pro...
Anonymous
3 years agojgerry If it's a work VPN, I would recommend reaching out to your company's IT team to see if they can help. Though you can get around the issue by turning off the VPN, I do want to let you know that's an option.
@KenEsq just to check, have you emailed us with your extension console logs and diagnostics report? If not, please reproduce the behavior and send us those details. Here's a link to the post with guides on how to send all that over: https://1password.community/discussion/comment/681357/#Comment_681357
We'll be able to look into the issue further once we get that diagnostics information. Let us know if you have any questions in the meantime.