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Former Member
3 years ago

Error: "Unable to save item." when saving a new password in the browser

Whenever I try to save a new password in 1Password I get "Unable to save item" with no explanation of why! Attached are 2 samples. 1Password Version: Not Provided Extension Version: Not Pro...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @jus10,

I'm sorry for the trouble. Can you let me know if the below steps improve things for you at all?

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled).

Let me know how you get on!

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\"Unable to save item.\" when saving a new password in the browser","id":"message:111626","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:111626","revisionNum":1,"repliesCount":45,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:111626"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:111626"},"body@stripHtml({\"truncateLength\":200})":" Whenever I try to save a new password in 1Password I get \"Unable to save item\" with no explanation of why! Attached are 2 samples. \n\n \n\n 1Password Version: Not Provided \nExtension Version: Not Pro...","body@stringLength":"417","rawBody":"

Whenever I try to save a new password in 1Password I get \"Unable to save item\" with no explanation of why! Attached are 2 samples.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:unable to save item

\n","kudosSumWeight":0,"postTime":"2023-03-17T00:33:06.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message111626AttachmentNumber1\",\"url\":\"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/75681/1/1Password.png\"}"}},{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__ref":"Attachment:{\"id\":\"attachment:message111626AttachmentNumber2\",\"url\":\"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/75681/2/1Password%202.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:111626_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3964},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Whenever I try to save a new password in 1Password I get \"Unable to save item\" with no explanation of why! Attached are 2 samples.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=unable%20to%20save%20item

"},"Conversation:conversation:111626":{"__typename":"Conversation","id":"conversation:111626","solved":false,"topic":{"__ref":"ForumTopicMessage:message:111626"},"lastPostingActivityTime":"2023-07-14T04:39:47.000-07:00","lastPostTime":"2023-07-14T04:39:47.000-07:00","unreadReplyCount":45,"isSubscribed":false},"ModerationData:moderation_data:111626":{"__typename":"ModerationData","id":"moderation_data:111626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message111626AttachmentNumber1\",\"url\":\"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/75681/1/1Password.png\"}":{"__typename":"Attachment","id":"attachment:message111626AttachmentNumber1","filename":"1Password.png","filesize":29597,"contentType":"image/png","url":"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/75681/1/1Password.png"},"Attachment:{\"id\":\"attachment:message111626AttachmentNumber2\",\"url\":\"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/75681/2/1Password%202.png\"}":{"__typename":"Attachment","id":"attachment:message111626AttachmentNumber2","filename":"1Password 2.png","filesize":29438,"contentType":"image/png","url":"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/75681/2/1Password%202.png"},"Revision:revision:111626_1":{"__typename":"Revision","id":"revision:111626_1","lastEditTime":"2023-03-17T00:33:06.000-07:00"},"ForumReplyMessage:message:111660":{"__typename":"ForumReplyMessage","id":"message:111660","conversation":{"__ref":"Conversation:conversation:111626"},"author":{"__ref":"User:user:17244"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:111626/message:111660","revisionNum":1,"uid":111660,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Error: \"Unable to save item.\" when saving a new password in the browser","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:111660"},"parent":{"__ref":"ForumTopicMessage:message:111626"},"body":"

Hey @jus10,

\n\n

I'm sorry for the trouble. Can you let me know if the below steps improve things for you at all?

\n\n
    \n
  1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Under General, disable \"Integrate with 1Password app\".
    3. \n
  3. Under Accounts & Vaults, sign out of your account.
    4. \n
  4. Sign back into your account.
    5. \n
  5. Go back to General, and re-enable \"Integrate with 1Password app\". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled).
    6. \n
\n\n

Let me know how you get on!

","body@stringLength":"602","rawBody":"

Hey @jus10,

\n\n

I'm sorry for the trouble. Can you let me know if the below steps improve things for you at all?

\n\n
    \n
  1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Under General, disable \"Integrate with 1Password app\".
    3. \n
  3. Under Accounts & Vaults, sign out of your account.
    4. \n
  4. Sign back into your account.
    5. \n
  5. Go back to General, and re-enable \"Integrate with 1Password app\". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled).
    6. \n
\n\n

Let me know how you get on!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-27T04:56:03.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:111660_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":201},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1748941266156":{"__typename":"CachedAsset","id":"theme:customTheme1-1748941266156","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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