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Former Member's avatar
Former Member
3 years ago

Error: "Unable to save item." when saving a new password in the browser

Whenever I try to save a new password in 1Password I get "Unable to save item" with no explanation of why! Attached are 2 samples. 1Password Version: Not Provided Extension Version: Not Pro...
browser extension
Former Member's avatar
Former Member
3 years ago

This problem has gone on FAR too long! The unable to save problem occurs on all of our Chromebooks and is making 1Pass just painful to use.
We have sent logs, tried all of the trouble shooting stuff and no relief. There are reports of the problem here, on reddit and on other web sites. Isn't it time someone at 1PASS gets a Chromebook and figures out how to fix the issue?
We are new customers that subscribed to a family program...and now I find myself evaluating other solutions (Bitwarden).
Please make a commitment to fix this problem.
Version 112.0.5615.134 (Official Build) (64-bit) of Chrome.
NO VPNS

I am sorry if this seems harsh, but I am frustrated at the seeming lack of action/care on 1PASS' part. It's hard to believe this problem can't be replicated in your development/QA department. It's frustrating to have support people just throwing ideas out there for customers to try.

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\"Unable to save item.\" when saving a new password in the browser","id":"message:111626","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:111626","revisionNum":1,"repliesCount":45,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:111626"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:111626"},"body@stripHtml({\"truncateLength\":200})":" Whenever I try to save a new password in 1Password I get \"Unable to save item\" with no explanation of why! Attached are 2 samples. \n\n \n\n 1Password Version: Not Provided \nExtension Version: Not Pro...","body@stringLength":"417","rawBody":"

Whenever I try to save a new password in 1Password I get \"Unable to save item\" with no explanation of why! Attached are 2 samples.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:unable to save item

\n","kudosSumWeight":0,"postTime":"2023-03-17T00:33:06.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message111626AttachmentNumber1\",\"url\":\"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/75681/1/1Password.png\"}"}},{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__ref":"Attachment:{\"id\":\"attachment:message111626AttachmentNumber2\",\"url\":\"https://www.1password.community/t5/s/cuxzj43862/attachments/cuxzj43862/1password/75681/2/1Password%202.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:111626_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3964},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

Whenever I try to save a new password in 1Password I get \"Unable to save item\" with no explanation of why! Attached are 2 samples.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=unable%20to%20save%20item

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This problem has gone on FAR too long! The unable to save problem occurs on all of our Chromebooks and is making 1Pass just painful to use.
\nWe have sent logs, tried all of the trouble shooting stuff and no relief. There are reports of the problem here, on reddit and on other web sites. Isn't it time someone at 1PASS gets a Chromebook and figures out how to fix the issue?
\nWe are new customers that subscribed to a family program...and now I find myself evaluating other solutions (Bitwarden).
\nPlease make a commitment to fix this problem.
\nVersion 112.0.5615.134 (Official Build) (64-bit) of Chrome.
\nNO VPNS

\n\n

I am sorry if this seems harsh, but I am frustrated at the seeming lack of action/care on 1PASS' part. It's hard to believe this problem can't be replicated in your development/QA department. It's frustrating to have support people just throwing ideas out there for customers to try.

","body@stringLength":"939","rawBody":"

This problem has gone on FAR too long! The unable to save problem occurs on all of our Chromebooks and is making 1Pass just painful to use.
\nWe have sent logs, tried all of the trouble shooting stuff and no relief. There are reports of the problem here, on reddit and on other web sites. Isn't it time someone at 1PASS gets a Chromebook and figures out how to fix the issue?
\nWe are new customers that subscribed to a family program...and now I find myself evaluating other solutions (Bitwarden).
\nPlease make a commitment to fix this problem.
\nVersion 112.0.5615.134 (Official Build) (64-bit) of Chrome.
\nNO VPNS

\n\n

I am sorry if this seems harsh, but I am frustrated at the seeming lack of action/care on 1PASS' part. It's hard to believe this problem can't be replicated in your development/QA department. It's frustrating to have support people just throwing ideas out there for customers to try.

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