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Forum Discussion
System
2 years agoSuper Contributor
Extension is slow to open in Chrome
This discussion was created from comments split from: Why does browser plugin keep asking me to log in even though auto lock is disabled?.
PT61
2 years agoNew Contributor
Hi Dave. My name is Patrick. Thanks for reaching out. Yes I am being asked to constantly input the password for the browser. I can post a screenshot, see attached, but it won't really show you that much. It takes more than 5 seconds to load the entry screen for the browser extension. Not seen this before. I see a spinning wheel while the extension loads. I am using a brand new Mac, the latest OSX and latest version of Chrome. I was having the same problem before I ensured I updated to most recent versions as well. There is no error message. I am out of ideas. I have even tried linking the extension for Chrome to the app. A few times now. And rebooted many time. No luck. I sent diagnostic files to someone in your team (Tim?) who reached out on email. Love your product normally. Have been a user for years, and never had an issue before now. Thanks for your help in advance. Patrick