Forum Discussion

P4sca1's avatar
P4sca1
Occasional Contributor
3 years ago

Extension is working unreliably in Safari 17 Beta

I tried the Safari 17 Beta on MacOS Ventura, especially the new profiles feature. I added different profiles for personal, work, and university. For each profile, I was able to configure the 1Passw...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey P4sca1,

It sounds like 1Password in your browser might be having a hard time connecting with your 1Password app. If you follow the steps below do things then work as expected:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and test if it is working properly.

If the issue persists I'd like to ask you to send over a console log from your browser as well as a diagnostics report so we can take a closer look at what is happening:

Please attach theses reports to an email to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!