Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

Extension just spinning

I'm on MacOS 13.5 and this has been going on with multiple browsers. Everything is up to date and I'm going crazy. I've been paid sub for quite some time and no issues until about two months ago. ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hi @1pass32,

I'm sorry for the trouble. Can you start by giving the below steps a try:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and test if it is working properly.

If this doesn't improve things, I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!