Forum Discussion

robert1p's avatar
robert1p
Super Contributor
2 years ago

Extension not connecting with App.

On my Chromebook, the extension settings indicate "[Status: Problems Connecting (orange circle icon). Please make sure the 1Password app is unlocked.]". I've updated my Chromebook, 1pw App, and 1p...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey robert1p,

I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!