Forum Discussion

New Contributor

3 years ago

No Safari extension visible

After installing 1P for Safari I open it and it says to open Safari Preferences and turn on 1P for Safari, but there is no 1P extension visible. If I click "More extensions" and the App Store opens, it says the extension is already installed and I can open it. Thus I start all over again.

1Password Version: 8.7.3
Extension Version: 2.3.6
OS Version: MacOS 12.4
Browser:_ Safari 15.5

browser extension

10 Replies

1P_Tommy
Moderator
3 years ago
@mfloreen

Please make sure to update all Apple things. Several important updates have been released.

 Apple Support - Keep your Mac up to date, Update your iPhone, iPad, or iPod touch, Update your Apple Watch

ref: VPT-25553-861
Former Member
3 years ago
I came with the same issue, and this solved it for me too! Thanks for working on it.

A piece of info that may be helpful in troubleshooting: before the extension disappeared altogether, I had an issue with Safari "stealing the focus" when another app was on my screen. It probably happened about 3-5 times/hour, but turning off the 1Password extension would always stop it from happening. I reported it to 1P support, but they kept asking me to do a recording of it happening, which wasn't realistic. We'll see if the issue persists now that the extension is back.

macOS 12.5, Safari 15.6, 1Password 8.8.0.
Jack_P_1P
1Password Team
3 years ago
Hi @Duhkha:

If you quit Safari, then open 1Password and choose Help > Troubleshooting > Fix Missing Safari Extension, does it show up in Safari again? Let me know!

We're still investigating the root cause of this, but the troubleshooting option should fix it up when it does occur.

Jack
Former Member
3 years ago
I have same issue. I've done all troubleshooting. macOS 12.4; 1P 8.8.0; 1P ext. 2.3.7. Also, as of today, 2022-07-08, 1P no longer appears in login fields. If not concerning, this issue creates endless frustration for users. Why hasn't this been addressed? Thanks.
1P_Dave
Moderator
3 years ago
@RvLier

I'm happy to hear that 1Password for Safari is working again on your Mac! 😊
Former Member
3 years ago
Thanks for the tip! I had the same problem. Clicking the Help>Troubleshoot >Fix Missing Safari Extension also fixed another extension I have that wasn't loading either. Seems like this is a bug you are all aware of and have found a fix/workaround. 🤔
1P_Tommy
Moderator
3 years ago
On behalf of Jack, you're welcome. Have a great weekend,
Goshmir
New Contributor
3 years ago
Thanks Jack, that did the trick. Problem solved.
Jack_P_1P
1Password Team
3 years ago
Hey @Gingered / Goshmir:

Thanks for letting us know about this! If you quit Safari, then open 1Password, and choose Help > Troubleshooting > Fix Missing Safari Extension, does it show up in Safari again? Let me know.

Jack
Former Member
3 years ago
I have the exact problem since today. When opening Safari the extension was not there anymore.
I uninstalled it and installed it again but it still does not show.

Strangely it is present on Firefox.

macOS 12.4
Safari 15.5
1Password for Mac 8.8.0
1Password Extension 2.3.6

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Just upgraded the plugin and the desktop app and it all seems to work except there is no 1PW icon in the toolbar of Firefox anymore.

\n\n

1Password Version: 8.10.8
\nExtension Version: 2.12.1
\nOS Version: macOS 13.4
\nBrowser:_ Firefox

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Just upgraded the plugin and the desktop app and it all seems to work except there is no 1PW icon in the toolbar of Firefox anymore.

\n\n

1Password Version: 8.10.8
\nExtension Version: 2.12.1
\nOS Version: macOS 13.4
\nBrowser:_ Firefox

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Firefox 2.12.1 beta (+ 1PW for Mac 8.10.8 (81008013)) not showing icon in toolbar but works anyway","moderationData":{"__ref":"ModerationData:moderation_data:49466"},"body":"

You're welcome Alastair_Bor, let us know if there's anything else we can help with.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"85","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-13T05:15:54.000-07:00","lastPublishTime":"2023-06-13T05:15:54.000-07:00","metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:49465":{"__typename":"ModerationData","id":"moderation_data:49465","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49465":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:6988"},"id":"message:49465","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:49463/message:49465","revisionNum":1,"uid":49465,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:49463"},"conversation":{"__ref":"Conversation:conversation:49463"},"subject":"Re: Firefox 2.12.1 beta (+ 1PW for Mac 8.10.8 (81008013)) not showing icon in toolbar but works anyway","moderationData":{"__ref":"ModerationData:moderation_data:49465"},"body":"

steph_giles YES! Thanks. I didn't even know what that jigsaw thing was!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"73","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-12T15:12:58.000-07:00","lastPublishTime":"2023-06-12T15:12:58.000-07:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:49464":{"__typename":"ModerationData","id":"moderation_data:49464","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49464":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17244"},"id":"message:49464","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:49463/message:49464","revisionNum":1,"uid":49464,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:49463"},"conversation":{"__ref":"Conversation:conversation:49463"},"subject":"Re: Firefox 2.12.1 beta (+ 1PW for Mac 8.10.8 (81008013)) not showing icon in toolbar but works anyway","moderationData":{"__ref":"ModerationData:moderation_data:49464"},"body":"

Hey Alastair_Bor,

\n\n

Could it be hiding behind the jigsaw icon in your browser toolbar?

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