Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Firefox extension fails to integrate with desktop app

Hi, I'm running Ubuntu 22.04 with 1Password desktop app and Firefox extension. The Firefox extension doesn't talk to the desktop app(the extension works like a single app, like I can not unlock extension from desktop app). I tried Chrome extension and the integration works well. Then I tried to install the beta version of Firefox extension and the integration was still broken. Do you know how to fix this issue?

1Password Version: 8.9.8
Extension Version: 2.4.7(beta) & 2.3.8
OS Version: Ubuntu 22.04
Browser:_ Firefox

browser extension

4 Replies

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @coolbr33ze, bliles,

    I'm sorry for the trouble, could you possible send over some logs so out team can further investigate? Here's how:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

  • bliles's avatar
    bliles
    New Contributor
    3 years ago

    I'm running Ubuntu 22.04.2, I've followed the steps to switch from the awful snap firefox to the deb, but the extension integration with the app still isn't working, is there something else I can check?

  • Anonymous's avatar
    Anonymous
    3 years ago

    BTW, I believe the team is trying to make the snap Firefox communicate with the desktop app. Before they finally make it, just use another version of Firefox instead.

  • Anonymous's avatar
    Anonymous
    3 years ago

    Find the solution here
    https://1password.community/discussion/134432/when-i-login-to-1password-on-ubuntu-linux-the-firefox-extension-does-not-unlock

    If you want to install a .deb version of Firefox on which the integration will work, refer to this link https://www.omgubuntu.co.uk/2022/04/how-to-install-firefox-deb-apt-ubuntu-22-04