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mwest1's avatar
mwest1
New Contributor
2 months ago
Solved

Firefox extension hangs websites

A few months ago the extension just randomly stopped working. Reboot and it would work for a while then stop again. This seems to be a common problem that is being worked on. However...

Now the extension is also causing websites to hang. First noticed with finance.yahoo.com, then when trying to get help, even http://www.mozilla.org started hanging. Going into Firefox troubleshooting mode fixes the problem, so I removed the extension and now problem solved. So I have to use the 1Password app and manually copy and paste. Has anybody else experienced this? Is the team at 1Password aware?

Windows 11, latest versions of everything, no other extensions in Firefox, enhanced tracking protection for yahoo  and mozilla.org on or off doesn't help.

browser extension
  • 1P_SimonH's avatar
    1P_SimonH
    2 months ago

    Hi mwest1,

    I'm really sorry the Firefox experience has been so poor lately! I know you said you're running the latest version of the 1Password extension, but we just had 8.11.4.27 approved today. Are you running that version and still seeing these issues?

4 Replies

  • mwest1's avatar
    mwest1
    New Contributor
    2 months ago

    Thanks for 8.11.4.27. All still working well again!

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi mwest1,

    I'm really sorry the Firefox experience has been so poor lately! I know you said you're running the latest version of the 1Password extension, but we just had 8.11.4.27 approved today. Are you running that version and still seeing these issues?

    • mwest1's avatar
      mwest1
      New Contributor
      2 months ago

      I just re-installed the extension 8.11.4.27 and everything is working fine so far. Thanks for the quick response! Will update in a few days.