Forum Discussion

minttamas's avatar
minttamas
New Contributor
3 years ago

Firefox integration with desktop app not working

I have recently switched to Firefox (from Edge) on my Linux machine. Previously, biometric unlock unlock worked when I pressed the unlock shortcut, but now in FIrefox it doesn't seem to work for me. ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey minttamas,

I'm sorry for the trouble you are having with 1Password in your browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!