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Former Member's avatar
Former Member
5 years ago

Hi - browser version works fine, but desktop version won't accept my master password. Ideas?

browser version works fine, but desktop version won't accept my master password. Ideas?

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Referrer: forum-search:https://1password.community/search?Search=Hi%20-%20browser%20version%20works%20fine%2C%20but%20desktop%20version%20won't%20accept%20my%20master%20password.%20%20Ideas%3F

browser extension

3 Replies

  • Former Member's avatar
    Former Member
    5 years ago

    Thank you Chantelle - you were right on the money!! Old master password worked perfectly, and then it asked me for my new one and then everything opened up fine. I appreciate your help!!

  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    5 years ago

    @BarryWB

    When was the last time you were able to access the desktop app on your computer? Have you recently changed your account password? If you try your old account password first, are you able to sign in and sync your data that way?