Forum Discussion

jebr's avatar
jebr
New Contributor
9 months ago

How do I stop 1Password from offering to update a login?

Problem in Safari, Firefox and Chrome - using latest 1Password version and browser extension. UK credit card provider Barclaycard had a multi step login process as follows: https://bcol.barclayc...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
8 months ago

Hi jebr, thanks for reaching out!

Since I'm unable to access this particular page to take a closer look, can you grab the page structure and send it over to us at support+forum@1password.com? Here's how you can do that:

  1. Navigate to the webpage you're trying to fill on.
  2. Right-click in the field you're encountering the problem in, then select 1Password - Password Manager > Help > Collect Page Structure.
  3. This should download a file ending with ".json". Please attach this file to the email.

After sending the email, you’ll receive a reply from our friendly support assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

Let me know if you have any questions!

-David