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Forum Discussion
MaryC
3 years agoNew Contributor
I must uninstall and reinstall extension constantly; to try to help?? I just installed Beta version
8.8.0 just a guess, as the Help link (How to find 1Password version? below) does not show the options I have! This is an ongoing issue with many of the so-called help features of 1Password.
Beta ...
MaryC
3 years agoNew Contributor
Hi ag_mike_d,
Thanks for not giving up on me! Despite what you think I should do with INSTALLING the 1Password 8 desktop app, I was told to UNINSTALL such by Lydia H., Customer Support @ 1Password:
"I apologise for the ongoing trouble you are having with autofill!
I can see that you are not using the 1Password app. Thus, can you first disable app integration in the browser extension?Right-click the 1Password icon in your browser toolbar and choose Settings.
Under General, disable "Integrate with 1Password app".
Once you have done this, can you navigate to our test website and check to see if you are able to save and fill a login (as seen in the video attached to this email)?
Test website: https://fill.dev/form/login-simple
If the issue persists, I'd like you to replicate the issue and send over the following so we can take a closer look at what may be going on:
Kind regards,Lydia H.
Customer Support @ 1Password
https://support.1password.com/"
Therefore, I am reluctant to go back & forth installing/uninstalling/installing -- the trouble started when the desktop app WAS installed. Now, with it uninstalled, occasionally the extension functions. Some small vistory is better than nothing.
Best regards,
Mary