Forum Discussion

MaryC's avatar
MaryC
New Contributor
3 years ago

I must uninstall and reinstall extension constantly; to try to help?? I just installed Beta version

8.8.0 just a guess, as the Help link (How to find 1Password version? below) does not show the options I have! This is an ongoing issue with many of the so-called help features of 1Password. Beta ...
browser extension
Former Member's avatar
Former Member
3 years ago

Hey SteveBrown, sorry to hear about the trouble. To better understand what's happening, I'd like to ask a few questions:

  • What steps do you take to add new logins?
  • Do you get any error messages such as "unable to save item"?
  • Do you have any other extensions installed in Chrome?
  • After adding a new login, does it show up in your account at my.1password.com?
  • Do you use the 1Password desktop app on your computer?
  • Do you have 2fa enabled for your 1Password account?

Once we get the details above, we'll be able to help further. Talk to you again soon!