Forum Discussion

New Contributor

3 years ago

I must uninstall and reinstall extension constantly; to try to help?? I just installed Beta version

8.8.0 just a guess, as the Help link (How to find 1Password version? below) does not show the options I have! This is an ongoing issue with many of the so-called help features of 1Password. Beta ...

browser extension

Former Member

3 years ago

Hey SteveBrown, sorry to hear about the trouble. To better understand what's happening, I'd like to ask a few questions:

What steps do you take to add new logins?
Do you get any error messages such as "unable to save item"?
Do you have any other extensions installed in Chrome?
After adding a new login, does it show up in your account at my.1password.com?
Do you use the 1Password desktop app on your computer?
Do you have 2fa enabled for your 1Password account?

Once we get the details above, we'll be able to help further. Talk to you again soon!

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must uninstall and reinstall extension constantly; to try to help?? I just installed Beta version","id":"message:110231","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:7439"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:110231"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110231"},"body@stripHtml({\"truncateLength\":200})":" 8.8.0 just a guess, as the Help link (How to find 1Password version? below) does not show the options I have! This is an ongoing issue with many of the so-called help features of 1Password. \n\n Beta ...","body@stringLength":"602","rawBody":"

8.8.0 just a guess, as the Help link (How to find 1Password version? below) does not show the options I have! This is an ongoing issue with many of the so-called help features of 1Password.

\n\n

Beta extension = 2.8.1 (now installed in desperation)

\n\n

Windows 11, version 22H2; 22621.1265

\n\n

Chrome

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:extension does not work

\n","kudosSumWeight":0,"postTime":"2023-03-11T15:51:49.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:110231_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":353},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

8.8.0 just a guess, as the Help link (How to find 1Password version? below) does not show the options I have! This is an ongoing issue with many of the so-called help features of 1Password.

\n\n

Beta extension = 2.8.1 (now installed in desperation)

\n\n

Windows 11, version 22H2; 22621.1265

\n\n

Chrome

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=extension%20does%20not%20work

"},"Conversation:conversation:110231":{"__typename":"Conversation","id":"conversation:110231","solved":false,"topic":{"__ref":"ForumTopicMessage:message:110231"},"lastPostingActivityTime":"2023-03-22T03:51:21.000-07:00","lastPostTime":"2023-03-22T03:51:21.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:110231":{"__typename":"ModerationData","id":"moderation_data:110231","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:110231_1":{"__typename":"Revision","id":"revision:110231_1","lastEditTime":"2023-03-11T15:51:49.000-08:00"},"ForumReplyMessage:message:110238":{"__typename":"ForumReplyMessage","id":"message:110238","conversation":{"__ref":"Conversation:conversation:110231"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":110238,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: I must uninstall and reinstall extension constantly; to try to help?? I just installed Beta version","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110238"},"parent":{"__ref":"ForumTopicMessage:message:110231"},"body":"

Hey SteveBrown, sorry to hear about the trouble. To better understand what's happening, I'd like to ask a few questions:

\n\n

What steps do you take to add new logins?
Do you get any error messages such as \"unable to save item\"?
Do you have any other extensions installed in Chrome?
After adding a new login, does it show up in your account at my.1password.com?
Do you use the 1Password desktop app on your computer?
Do you have 2fa enabled for your 1Password account?

\n\n

Once we get the details above, we'll be able to help further. Talk to you again soon!

","body@stringLength":"820","rawBody":"

Hey , sorry to hear about the trouble. To better understand what's happening, I'd like to ask a few questions:

\n\n

What steps do you take to add new logins?
Do you get any error messages such as \"unable to save item\"?
Do you have any other extensions installed in Chrome?
After adding a new login, does it show up in your account at my.1password.com?
Do you use the 1Password desktop app on your computer?
Do you have 2fa enabled for your 1Password account?

\n\n

Once we get the details above, we'll be able to help further. Talk to you again soon!

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