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Former Member's avatar
Former Member
4 years ago

I used the auto password generator for a new password on Amazon but it won't accept it

I changed my password on Amazon and had 1Password generate a new one but when I try to log in it doesn't work 1Password Version: Not Provided Extension Version: Not Provided OS Version: No...
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ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

@LaurenBernardi

Sorry to hear about the trouble you're having. Can you let me know the exact steps you took to change your password for Amazon?

It's possible your existing item didn't update, you can check the password generator history directly from 1Password as follows:

  1. Click the 1Password icon in your browser toolbar.
  2. Click the 🔑 icon to open the Password Generator.
  3. Click Password Generator History at the bottom.
  4. From here you'll be able to view the passwords generated for Amazon.

Does the password saved here match what you have saved in your Amazon Login? If not, does using this password allow you to sign in successfully?