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Former Member's avatar
Former Member
4 years ago

I'm getting and error System(5) when trying to update to v. 7.8.820 on WIndows 10

Hi,
My update fails and 1password rolls back to pevious version. Here is the last line of my error log:
[2021-10-05 10:35:36.739286 -04:00] ERROR [opw_starter::transaction] opw-starter\src\transaction.rs:127: Failed to rename existing app folder: opw-base\src\error.rs:281 permission denied (error code 5: Access is denied.)

I tried closing the browsers and adding 1Password to the whitelist of my antivirus, to no avail.
Can anyone help me with this issue?
Thanks,
Peter

1Password Version: 7.7.819
Extension Version: 2.1.1
OS Version: Windows 10 Home v. 21H1
Referrer: forum-search:https://1password.community/search?Search=error%20(5)%20trying%20to%20update%20to%20v.%207.8.820

windows

2 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    Thank you for the update @phlavats! I am glad to hear that a reboot fixed things :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • Former Member's avatar
    Former Member
    4 years ago

    Sorry, I should have tried this first - the Microsoft fix - reboot computer, problem solved!