Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Installing 1P extension for Brave Browser

Hi, setting up a new Mac, got 1P extension working fine with Safari.

Now trying to get Brave browser extension working. It's installed, but it's locked and the button on it says "Open 1Password". (At least it looks like a button? .. ) but clicking on it does nothing. 1P app is open in the background.

What to do please?

1Password Version: 7.9.1
Extension Version: latest
OS Version: 2.1.4

browser extension

5 Replies

  • Nhat_Nguyen's avatar
    Nhat_Nguyen
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hello @jd007 ,

    Thank you very much for your diagnostics report. I already sent a response regarding the reason for our trouble to your email. Let us continue our conversation there instead.

    ref: CVG-91427-456

  • Anonymous's avatar
    Anonymous
    4 years ago

    Is this the ticket number, in the subject of email bot reply?

    CVG-91427-456

  • Anonymous's avatar
    Anonymous
    4 years ago

    @jd007:

    Thank you for the confirmation. Can you please send us https://1password.community/discussion/comment/599824/#Comment_599824 so we can take a closer look for you?

    After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Anonymous's avatar
    Anonymous
    4 years ago

    That is the one that i'm clicking on...?

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi @jd007!

    Are you able to unlock it if you click on the 1Password browser extension button next to the URL bar of the browser instead?