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Fooligan's avatar
Fooligan
Dedicated Contributor
5 years ago

Integrate with the 1Password app stopped working

I have been on vacation for the last week and I upgraded my system, rebooted, and am now having an issue where the browser extensions are not communicating the lock state between the main 1Password app and Firefox or Google Chrome (google-chrome).

It says "Loading..." when I click on the extension for about a second and then it prompts me for my master password in the extension. Here is a screen capture that the log shows when I click on the extension:

I have tried the following:
1. Disabled the browser integration in the main 1Password app, rebooted, and then re-enabled the browser integration.
2. Disabled the 1Password app integration in the Firefox and Google Chrome extensions and then re-enabled the app integration.

Is there any other troubleshooting I can do to try and get auto-unlock working?

1Password Version: 8.2.2 (80202061)
Extension Version: 2.0.7
OS Version: Ubuntu 20.04.3 LTS

linux

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  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi Fooligan, I'm sorry to hear about this. We'd love to investigate it further for you. If you can send us a message at support+linux@1Password.com, we'll be happy to get to the bottom of what's happened here.

    It'd be great to have some diagnostics from the 1Password for Linux app too, so we can check out the specifics. Here's how you can get those:

    How to Send Us Diagnostics from Your Linux Device

    1. Open the 1Password for Linux app on your device
    2. Press alt. A menu will appear at the top of the 1Password window. Click the 3-dot icon (...).
    3. Select File > Settings > Advanced > Send Diagnostics.
    4. Select Reveal to see the directory where the diagnostic file was generated.

    We'll make sure to get this set right for you as quickly as possible. Thanks again for letting us know of the issue!