Forum Discussion

remixprimmer's avatar
remixprimmer
New Contributor
12 months ago

Intermittent Passkey Failure & How to Fix

I notice that Safari passkey usage on applicable sites gets stuck immediately and I can't use a passkey to login. Am I doing something wrong or is this a bug I can fix? EXAMPLE I have a Payp...
browser extension
jeremywsherman's avatar
jeremywsherman
Occasional Contributor
2 months ago

I just ran into the issue in that last screenshot while trying to sign into Caremark.com with a passkey. I already had 1Password unlocked, so it was possible to log in with my 1P passkey, just not easy.

It was a race: I had a second or two to hit the button to log in with the 1Password passkey via the extension popup in the upper right before the QR code modal popped up and locked me out of interacting with the extension. I lost the race once or twice before succeeding.

Unfortunately, dismissing the QR code modal ended the passphrase auth session, rather than just dismissing the modal so I could finally get at the 1Password extension again, so I had to start over each time.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

jeremywsherman​ 

I'm sorry that you ran into a similar issue. The team and I have been able to reproduce the same behaviour on our end on different websites and an internal work item is open with our team to investigate this further and find a fix. 

-Dave

Issue=FS-1011