Forum Discussion
Intermittent Passkey Failure & How to Fix
1Password TeamHello, remixprimmer. Thank you for writing in. I'm sorry about the trouble you're encountering with 1Password.
So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:
- A link to this thread: https://1password.community/discussion/149115
- Your forum username: remixprimmer
- A diagnostics report from the 1Password desktop app and the 1Password extension:
- First, please recreate the issue you are experiencing.
- Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
- Attach both files to your email.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!
-Evon
I just ran into the issue in that last screenshot while trying to sign into Caremark.com with a passkey. I already had 1Password unlocked, so it was possible to log in with my 1P passkey, just not easy.
It was a race: I had a second or two to hit the button to log in with the 1Password passkey via the extension popup in the upper right before the QR code modal popped up and locked me out of interacting with the extension. I lost the race once or twice before succeeding.
Unfortunately, dismissing the QR code modal ended the passphrase auth session, rather than just dismissing the modal so I could finally get at the 1Password extension again, so I had to start over each time.
- 1P_Dave
Moderator
I'm sorry that you ran into a similar issue. The team and I have been able to reproduce the same behaviour on our end on different websites and an internal work item is open with our team to investigate this further and find a fix.
-Dave
Issue=FS-1011
