Forum Discussion

New Contributor

2 months ago

Solved

Is the service down? [Resolved]

I'm getting the red cloud "no connection" icon on multiple networks, both my office and home. I can't ping my.1password.com from either location, either. Is the service experiencing issues?

discussion

1P_Dave
2 months ago
Hello folks,

I'm sorry for any issues you had using 1Password earlier today. Our team has implemented a fix for the issue and is monitoring the results. You should be able to use 1Password normally again although some users may need to authenticate again.

Additional information is available on our status page.

If you are still having trouble using 1Password then send an email to support@1Password.com and our team can help further.

-Dave

1P_Dave

Moderator

2 months ago

Hello folks,

I'm sorry for any issues you had using 1Password earlier today. Our team has implemented a fix for the issue and is monitoring the results. You should be able to use 1Password normally again although some users may need to authenticate again.

Additional information is available on our status page.

If you are still having trouble using 1Password then send an email to support@1Password.com and our team can help further.

-Dave

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[Resolved]","id":"message:156480","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156480","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:20630"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:156480"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156480"},"body@stripHtml({\"truncateLength\":200})":" I'm getting the red cloud \"no connection\" icon on multiple networks, both my office and home. I can't ping my.1password.com from either location, either. Is the service experiencing issues? ","body@stringLength":"196","rawBody":"

I'm getting the red cloud \"no connection\" icon on multiple networks, both my office and home. I can't ping my.1password.com from either location, either. Is the service experiencing issues?

","kudosSumWeight":2,"postTime":"2025-05-21T09:09:45.154-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:discussion","text":"discussion","time":"2024-10-18T14:11:17.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:156480_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":289},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

I'm getting the red cloud \"no connection\" icon on multiple networks, both my office and home. I can't ping my.1password.com from either location, either. Is the service experiencing issues?

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:156480":{"__typename":"Conversation","id":"conversation:156480","solved":true,"topic":{"__ref":"ForumTopicMessage:message:156480"},"lastPostingActivityTime":"2025-05-21T12:13:13.555-07:00","lastPostTime":"2025-05-21T12:13:13.555-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:156480":{"__typename":"ModerationData","id":"moderation_data:156480","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:156480_2":{"__typename":"Revision","id":"revision:156480_2","lastEditTime":"2025-05-21T10:30:59.088-07:00"},"AcceptedSolutionMessage:message:156501":{"__typename":"AcceptedSolutionMessage","id":"message:156501","conversation":{"__ref":"Conversation:conversation:156480"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156480/message:156501","revisionNum":2,"uid":156501,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Is the service down? [Resolved]","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156501"},"parent":{"__ref":"ForumTopicMessage:message:156480"},"body":"

Hello folks,

Additional information is available on our status page.

If you are still having trouble using 1Password then send an email to support@1Password.com and our team can help further.

-Dave

","body@stringLength":"742","rawBody":"

Hello folks,

Additional information is available on our status page.

If you are still having trouble using 1Password then send an email to support@1Password.com and our team can help further.

-Dave

","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-05-21T10:26:50.981-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"solution":true,"currentRevision":{"__ref":"Revision:revision:156501_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":84},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","lastPublishTime":"2025-05-21T10:27:15.342-07:00","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"CachedAsset:theme:customTheme1-1752130642082":{"__typename":"CachedAsset","id":"theme:customTheme1-1752130642082","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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