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Former Member's avatar
Former Member
3 years ago

Issue with autofill & login on browser (chrome)

Hi,

First issue is that when I login on my browser using the extension in Chrome + hit enter, it always automatically opens a new tab? Why? This is so annoying and doesn't make any sense. When you're trying to save a password, you want to login using the extension but then a new page opens.

Second issue, I came to the forum to ask about the first problem and couldn't even make a proper account. I had too manually fill in the password on your own website.

I made a screenrecording: https://drive.google.com/file/d/1kTfbVkG7PEeBpzvWDroD08KW27la4e_n/view?usp=sharing

According to my settings 1Password is controlling the password settings for chrome.

Please help. I've been an early adaptor for 1 password, but getting increasingly frustrated with the software recently.

Thanks,
B

1Password Version: Not Provided
Extension Version: 2.6.0
OS Version: 13.1
Browser:_ Chrome

browser extension

1 Reply

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  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @bartjh,

    I'm sorry for the trouble. based on the description, it sounds like you might be running into a known issue that our development team are currently investigating I've added your ticket to that issue. This may be caused by some syncing troubles from the browser extension's authentication with our server. I apologize for any interruption in your workflow caused by this issue.

    In the meantime, could you try the following to see if it helps?

    1. Lock the 1Password app (which also locks the extension).
    2. Unlock the 1Password app (which also unlocks the extension).

    If the issue is still present, then please go through the steps below to fully re-sync your account:

    1. Open your browser.
    2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
    3. Under General, disable "Integrate with 1Password app".
    4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account. (This won't be available if "Integrate with 1Password app" is still enabled)
    5. Click "+ Sign in to a new account" to sign back in.

    I hope this helps!

    ref: dev/core/core#17386