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Former Member
4 years ago

2FA Code on TPLink Cloud does not populate properly

When I try to login to my Omada account 1Password doesn't autofill the 2FA code properly - please see the screenshot. Seems it is pasting it to the first digit. Omada's implementation of that form is very weird, they have a input for each character of the 2FA code.

This happens on every browser.


1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: macOS 12.5
Browser:_ Chrome

8 Replies

  • Have you tried submitting the 2FA screen with all the numbers in the first digit. That works for me, not sure why I haven't tried that earlier!

  • @leafstick on behalf of the entire team, you are welcome! Feel free to reach out again if you need more help.

  • Thanks for the update. I appreciate how responsive your team has been in my various interactions. Much better service and product than LastPass (and fewer massive data breaches haha).

  • Hey @leafstick,

    Thank you for sending this over, I have filed two issues with our development team based on the details you have provided.

    I'm sorry for the trouble on this website, please let us know if there is anything else we can help with at all.

    ref: dev/core/core#6853
    ref: dev/core/core#20750

  • Wow, thanks for getting back to me so fast! I wasn't expecting to hear from you. Here's the MFA page json:


    {
    "unparsedUrl": "https://omada.tplinkcloud.com/",
    "title": "Omada Cloud",
    "frames": [
    {
    "fields": [
    {
    "isHidden": true,
    "opid": 0,
    "type": "text",
    "dataAttributes": {}
    },
    {
    "htmlClass": "text-hint",
    "isHidden": true,
    "isReadOnly": true,
    "opid": 1,
    "tabIndex": -1,
    "title": "TP-Link ID(Email)",
    "type": "text",
    "dataAttributes": {}
    },
    {
    "htmlClass": "text-text password-text password-hidden ",
    "isHidden": true,
    "isUserEdited": true,
    "opid": 2,
    "type": "password",
    "dataAttributes": {}
    },
    {
    "htmlClass": "text-text password-text password-visible ",
    "isHidden": true,
    "opid": 3,
    "type": "text",
    "dataAttributes": {}
    },
    {
    "htmlClass": "text-hint password-hint ",
    "isHidden": true,
    "opid": 4,
    "type": "text",
    "dataAttributes": {}
    },
    {
    "htmlId": "login-remember-checkbox-29485074",
    "htmlClass": "checkbox-checkbox",
    "isChecked": true,
    "isHidden": true,
    "opid": 5,
    "type": "checkbox",
    "dataAttributes": {},
    "label": "Remember Me"
    },
    {
    "maxLength": 1,
    "opid": 6,
    "type": "text",
    "dataAttributes": {
    "index": "0"
    },
    "labelBefore": "Enter 2FA token."
    },
    {
    "maxLength": 1,
    "opid": 7,
    "tabIndex": -1,
    "type": "text",
    "dataAttributes": {
    "index": "1"
    }
    },
    {
    "maxLength": 1,
    "opid": 8,
    "tabIndex": -1,
    "type": "text",
    "dataAttributes": {
    "index": "2"
    }
    },
    {
    "maxLength": 1,
    "opid": 9,
    "tabIndex": -1,
    "type": "text",
    "dataAttributes": {
    "index": "3"
    }
    },
    {
    "maxLength": 1,
    "opid": 10,
    "tabIndex": -1,
    "type": "text",
    "dataAttributes": {
    "index": "4"
    }
    },
    {
    "maxLength": 1,
    "opid": 11,
    "tabIndex": -1,
    "type": "text",
    "dataAttributes": {
    "index": "5"
    }
    },
    {
    "formOpid": 0,
    "htmlName": "file",
    "htmlClass": "file-input",
    "isHidden": true,
    "opid": 12,
    "type": "file",
    "dataAttributes": {}
    }
    ],
    "forms": [
    {
    "htmlAction": "https://omada.tplinkcloud.com/",
    "htmlId": "fake-file_form",
    "htmlMethod": "post",
    "htmlName": "form",
    "opid": 0
    }
    ],
    "origin": "https://omada.tplinkcloud.com",
    "title": "Omada Cloud",
    "pathName": "/",
    "uuid": "ucqx3o"
    }
    ]
    }

    Also, I didn't mention this in the original post because it's not nearly as big of a deal, but when 1password fills the password on the previous page, the login button is greyed out until the user types a letter. So you have to type space, then backspace to proceed. Here's the json for the password page:

    ```
    {
    "unparsedUrl": "https://omada.tplinkcloud.com/login#controller",
    "title": "Omada Cloud",
    "frames": [
    {
    "fields": [
    {
    "opid": 0,
    "type": "text",
    "dataAttributes": {},
    "labelBefore": "Enter your TP-Link ID to access Cloud Service."
    },
    {
    "htmlClass": "text-hint",
    "isHidden": true,
    "isReadOnly": true,
    "opid": 1,
    "tabIndex": -1,
    "title": "TP-Link ID(Email)",
    "type": "text",
    "dataAttributes": {}
    },
    {
    "htmlClass": "text-text password-text password-hidden ",
    "opid": 2,
    "type": "password",
    "dataAttributes": {}
    },
    {
    "htmlClass": "text-text password-text password-visible ",
    "isHidden": true,
    "opid": 3,
    "type": "text",
    "dataAttributes": {}
    },
    {
    "htmlClass": "text-hint password-hint ",
    "opid": 4,
    "type": "text",
    "dataAttributes": {}
    },
    {
    "htmlId": "login-remember-checkbox-731352429",
    "htmlClass": "checkbox-checkbox",
    "isChecked": true,
    "isHidden": true,
    "opid": 5,
    "type": "checkbox",
    "dataAttributes": {},
    "label": "Remember Me"
    },
    {
    "formOpid": 0,
    "htmlName": "file",
    "htmlClass": "file-input",
    "isHidden": true,
    "opid": 6,
    "type": "file",
    "dataAttributes": {}
    }
    ],
    "forms": [
    {
    "htmlAction": "https://omada.tplinkcloud.com/login#controller",
    "htmlId": "fake-file_form",
    "htmlMethod": "post",
    "htmlName": "form",
    "opid": 0
    }
    ],
    "origin": "https://omada.tplinkcloud.com",
    "title": "Omada Cloud",
    "pathName": "/login",
    "uuid": "5mv02n"
    }
    ]
    }

    ```

  • Hey @leafstick, sorry about the filling issue that you're seeing. Because I'm unable to get to the 2fa field on the website in question, I'd like for you to collect the following and share it with us:

    1. Navigate to the site and autofill your username and password.
    2. On the one-time password page, right click the 1Password icon in your browser toolbar.
    3. Click Help and choose Collect Page Structure.
    4. 1Password will save a .json file to your "Downloads" folder.
    5. Open the file, copy and paste its contents to a response in this thread.

    You're also free to send that file to us via email at mailto:support+forum@1password.com. With your email please include:

    • A link to this thread: https://1password.community/discussion/131889/2fa-code-on-tplink-cloud-does-not-populate-properly#latest
    • Your forum username: leafstick

    If you send an email, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • I created a forum account to post this, then found your post. I'm having the same issue with the 2FA autofill.

    https://omada.tplinkcould.com

    browser: firefox
    OS: Ubuntu & Windows
    Extension version: 2.8.1

  • The omada website is a trainwreck for 1Password... and frankly any password manager to handle.

    I came here today to make a suggestion to the support team and searched first (yah, I'm one of those people! :)

    1Password folks, anything you can do to make 1P work with this abomination of HTML?

    https://omada.tplinkcloud.com

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I have a similar issue since an Arc Browser update.

When I click on the 1password icon into the login field, instead of the regular TouchID prompt, I have a floating window from the browser extension asking my password.

If I close this floating window, and I retry by clicking the 1password icon from the login field, now I have the TouchID system window.

Is there a chance to avoid the password prompt ?

MacOS 15.4.1
Arc Browser 1.93.0
1Password 8.10.75

Thanks

 

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I have a similar issue since an Arc Browser update.

When I click on the 1password icon into the login field, instead of the regular TouchID prompt, I have a floating window from the browser extension asking my password.

If I close this floating window, and I retry by clicking the 1password icon from the login field, now I have the TouchID system window.

Is there a chance to avoid the password prompt ?

MacOS 15.4.1
Arc Browser 1.93.0
1Password 8.10.75

Thanks

 

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Hi Dave

My issue is related to the original post from I replied from my point of view.
This is why I replied into it.

Actually, activating 1Password in my menu bar solves my problem.

This confirms that there is an issue with 1Password when this daemon is not active on Macs.

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Hello MacSpyre​! 👋

\n

I'm sorry that you're running into an issue when using 1Password in Arc Browser, I've split your reply into a new thread since it looks like you're running into a different issue than the other person. 

\n

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app isn't quite working. To fix this please do the following:

\n

1. Close all open web browsers. 
2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
3. Double-click on 1Password from your Mac's Applications folder. 
4. Open your web browser. 

\n

Let me know if that doesn’t fix the issue. I look forward to hearing from you. 🙂

\n

-Dave

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