Issues with connection to browser extension

Hi Backspaze , thank you for letting us know about this issue, and the (incredibly clear) detail you've provided here. I'm very sorry for the inconvenience this must have caused you.

I'll be happy to help resolve this. If you can send a short email to support+windows@1Password.com (and include a link to this discussion so we know it's you we're corresponding with), our team can dig into the details and start working towards a resolution.

I'm guessing you need some logs/diagnostics to troubleshoot this further, so please let me know what I should send and how.

Indeed, a great idea! I'll ask you to include with that email a set of diagnostics from 1Password for Windows (the desktop app).

Here's how to do that:

1. Unlock the 1Password app as usual.
2. Select the three-dot (...) button, then Settings > Advanced > Send Diagnostics.
3. Typically, 1Password saves the file to your desktop. Click Reveal to see for yourself.
4. Attach that file to your reply to us here.

With those diagnostics, we can start determining the source of the issue and how to set it right. 👍

Can't wait to fix this up for you!