Forum Discussion

mark24332's avatar
mark24332
Occasional Contributor
8 months ago

Logging out of Chrome session

Recently I am having the issue that I get (randomly) logged out of my Chrome 1PW session. Afterwards, it has my account name (probably in a cookie) but it requires me to reauthenticate with the maste...
browser extension
mark24332's avatar
mark24332
Occasional Contributor
8 months ago

Hi Dave,

This was the Chrome extension on my work device. Checked with security and they’re not blocking 1PW. I don’t have the desktop app installed. I was logged out of the extension and required to re-login.  I haven’t cleared cache or history in Chrome (nor an extension that does so). It seemed like a random snap where I was logged out. 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

mark24332 

Thank you for confirming that the issue occurred with 1Password's browser extension for Chrome. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/logging-out-of-chrome-session/153386
  • Your forum username: Mark24332


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • mark24332's avatar
    mark24332
    Occasional Contributor
    8 months ago

    Thanks for replying, Dave. Will do.

    Best,
    Mark