Tonight I created a new account at disneyplus.com. It's 2 steps. Step 1, create user name. 1Password created a new Login item for the user name I entered. Step 2, create a password. 1Password generat...
Former Member
4 years ago
Hey Tonetony ,
Thank you kindly for taking the time to test this so thoroughly.
Do you have an active membership account with us? If so, would you mind testing this one more time with the new "1Password for Safari" extension? I think things will work much better there for you:
Open Safari and go to Safari's Preferences -> Extensions -> Turn off the "1Password" extension there.
Download and install 1Password for Safari: https://apps.apple.com/il/app/1password-for-safari/id1569813296?mt=12
Turn on that extension in Safari's preferences -> Extensions, then sign into your 1Password.com account when it asks you to activate it.
Test the flow on Disney's website once more and see if things are clearer and work better with this extension.
When you're done testing, go into Safari's preferences -> Extensions -> Turn off 1Password for Safari and turn the regular "1Password" extension back on.
This test will determine if we've already improved the flow on such problematic webpages, in which case the improvements will soon be officially released as soon as 1Password 8 is released :)
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creation not smooth at disneyplus","id":"message:89991","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:11837"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:89991"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:89991"},"body@stripHtml({\"truncateLength\":200})":" Tonight I created a new account at disneyplus.com. It's 2 steps. Step 1, create user name. 1Password created a new Login item for the user name I entered. Step 2, create a password. 1Password generat...","body@stringLength":"837","rawBody":"
Tonight I created a new account at disneyplus.com. It's 2 steps. Step 1, create user name. 1Password created a new Login item for the user name I entered. Step 2, create a password. 1Password generated one for me, and I accepted it.
\n\n
Outcome: a Login item with the user name, and a separate Password item with the password. I had to copy the password into the Login item.
\n\n
I'm never confident that 1Password will save new and updated passwords where I expect it will, and usually save passwords somewhere manually, just in case, until I can confirm the Login works. Does 1Password have a problem in general with 2-step creation of accounts? Is this a specific problem with Disney Plus?
\n\n\n\n
1Password Version: 7.9.1 \nExtension Version: Not Provided \nOS Version: 11.5.2
Tonight I created a new account at disneyplus.com. It's 2 steps. Step 1, create user name. 1Password created a new Login item for the user name I entered. Step 2, create a password. 1Password generated one for me, and I accepted it.
\n\n
Outcome: a Login item with the user name, and a separate Password item with the password. I had to copy the password into the Login item.
\n\n
I'm never confident that 1Password will save new and updated passwords where I expect it will, and usually save passwords somewhere manually, just in case, until I can confirm the Login works. Does 1Password have a problem in general with 2-step creation of accounts? Is this a specific problem with Disney Plus?
\n\n\n\n
1Password Version: 7.9.1 \nExtension Version: Not Provided \nOS Version: 11.5.2
"},"Conversation:conversation:89991":{"__typename":"Conversation","id":"conversation:89991","solved":false,"topic":{"__ref":"ForumTopicMessage:message:89991"},"lastPostingActivityTime":"2021-11-30T23:18:50.000-08:00","lastPostTime":"2021-11-30T23:18:50.000-08:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:89991":{"__typename":"ModerationData","id":"moderation_data:89991","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:89991_1":{"__typename":"Revision","id":"revision:89991_1","lastEditTime":"2021-11-24T22:23:19.000-08:00"},"ForumReplyMessage:message:89998":{"__typename":"ForumReplyMessage","id":"message:89998","conversation":{"__ref":"Conversation:conversation:89991"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":89998,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Login creation not smooth at disneyplus","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:89998"},"parent":{"__ref":"ForumTopicMessage:message:89991"},"body":"
Hey Tonetony , \nThank you kindly for taking the time to test this so thoroughly.
\n\n
Do you have an active membership account with us? If so, would you mind testing this one more time with the new \"1Password for Safari\" extension? I think things will work much better there for you:
\n\n\n
Open Safari and go to Safari's Preferences -> Extensions -> Turn off the \"1Password\" extension there.
\n
Download and install 1Password for Safari: https://apps.apple.com/il/app/1password-for-safari/id1569813296?mt=12
\n
Turn on that extension in Safari's preferences -> Extensions, then sign into your 1Password.com account when it asks you to activate it.
\n
Test the flow on Disney's website once more and see if things are clearer and work better with this extension.
\n
When you're done testing, go into Safari's preferences -> Extensions -> Turn off 1Password for Safari and turn the regular \"1Password\" extension back on.
\n\n\n
This test will determine if we've already improved the flow on such problematic webpages, in which case the improvements will soon be officially released as soon as 1Password 8 is released :)
","body@stringLength":"1382","rawBody":"
Hey , \nThank you kindly for taking the time to test this so thoroughly.
\n\n
Do you have an active membership account with us? If so, would you mind testing this one more time with the new \"1Password for Safari\" extension? I think things will work much better there for you:
\n\n\n
Open Safari and go to Safari's Preferences -> Extensions -> Turn off the \"1Password\" extension there.
Turn on that extension in Safari's preferences -> Extensions, then sign into your 1Password.com account when it asks you to activate it.
\n
Test the flow on Disney's website once more and see if things are clearer and work better with this extension.
\n
When you're done testing, go into Safari's preferences -> Extensions -> Turn off 1Password for Safari and turn the regular \"1Password\" extension back on.
\n\n\n
This test will determine if we've already improved the flow on such problematic webpages, in which case the improvements will soon be officially released as soon as 1Password 8 is released :)
\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-11-30T00:20:17.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:89998_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747918350640":{"__typename":"CachedAsset","id":"theme:customTheme1-1747918350640","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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