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NiskTom's avatar
NiskTom
New Contributor
5 months ago
Solved

Logon failures with MyChart in Firefox

In the last few days MyChart logins in Firfox do not complete.  The Welcome with the request for login name and password keep repeating. In Edge logins are successful.  Manually with the login name a...
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  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    NiskTom 

    Thank you for those details. It looks like the autosubmit function is causing an issue here. I've filed an issue with our development team to get this fixed. For the time being, keeping autosubmit turned off for that particular website is the best option. Here are the steps for anyone else who runs into the same issue: 

    1. Click on the 1Password icon in Firefox's toolbar.
    2. Find and select the Login item for MyChart. 
    3. Click the three dots in the upper right corner of the item, click "Don't sign in automatically".

    It appears like the website will still submit the login, this might be some javascript that the website itself is running to identify when a login has been filled and submit it automatically. I've flagged this to our development team as well to look into further.

    Hopefully our developers are able to get this fixed in a future update soon. I'm sorry for the inconvenience. 

    -Dave

    #19435
    #35987

NiskTom's avatar
NiskTom
New Contributor
5 months ago
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Thanks for the reply Dave.

  1. I encounter the same issue when I open in 1Password app or the pop-up on Firefox's toolbar or the login suggestion.
  2. After I disable Autosubmit the logins succeeds with differences between toolbar popup and the login suggestion.
    Toolbar Popup: after clicking Autofill the credential fields are filled and clicking the "Sign In" button is required to continue to move to the MFA requests.
    Login Suggestion: the login completes automatically moves to the MFA requests without intervention.

The web site is MyChart

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago
Copy Link

NiskTom 

Thank you for those details. It looks like the autosubmit function is causing an issue here. I've filed an issue with our development team to get this fixed. For the time being, keeping autosubmit turned off for that particular website is the best option. Here are the steps for anyone else who runs into the same issue: 

  1. Click on the 1Password icon in Firefox's toolbar.
  2. Find and select the Login item for MyChart. 
  3. Click the three dots in the upper right corner of the item, click "Don't sign in automatically".

It appears like the website will still submit the login, this might be some javascript that the website itself is running to identify when a login has been filled and submit it automatically. I've flagged this to our development team as well to look into further.

Hopefully our developers are able to get this fixed in a future update soon. I'm sorry for the inconvenience. 

-Dave

#19435
#35987

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failures with MyChart in Firefox","id":"message:152213","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:152213","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:12111"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:152213"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:152213"},"body@stripHtml({\"truncateLength\":200})":" In the last few days MyChart logins in Firfox do not complete.  The Welcome with the request for login name and password keep repeating. In Edge logins are successful.  Manually with the login name a...","body@stringLength":"404","rawBody":"

In the last few days MyChart logins in Firfox do not complete.  The Welcome with the request for login name and password keep repeating. In Edge logins are successful.  Manually with the login name and password stored in 1Password logins succeed.

This is new.  And for us it is critical.

Our users access MyChart from Firefox.

 

Thanks,

Tom Morris

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NiskTom 

\n

Thank you for those details. It looks like the autosubmit function is causing an issue here. I've filed an issue with our development team to get this fixed. For the time being, keeping autosubmit turned off for that particular website is the best option. Here are the steps for anyone else who runs into the same issue: 

\n
    \n
  1. Click on the 1Password icon in Firefox's toolbar.
    2. \n
  2. Find and select the Login item for MyChart. 
    3. \n
  3. Click the three dots in the upper right corner of the item, click \"Don't sign in automatically\".

    4. \n
\n

It appears like the website will still submit the login, this might be some javascript that the website itself is running to identify when a login has been filled and submit it automatically. I've flagged this to our development team as well to look into further.

\n

Hopefully our developers are able to get this fixed in a future update soon. I'm sorry for the inconvenience. 

\n

-Dave

\n

#19435
#35987

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\n

Thank you for those details. It looks like the autosubmit function is causing an issue here. I've filed an issue with our development team to get this fixed. For the time being, keeping autosubmit turned off for that particular website is the best option. Here are the steps for anyone else who runs into the same issue: 

\n
    \n
  1. Click on the 1Password icon in Firefox's toolbar.
    2. \n
  2. Find and select the Login item for MyChart. 
    3. \n
  3. Click the three dots in the upper right corner of the item, click \"Don't sign in automatically\".

    4. \n
\n

It appears like the website will still submit the login, this might be some javascript that the website itself is running to identify when a login has been filled and submit it automatically. I've flagged this to our development team as well to look into further.

\n

Hopefully our developers are able to get this fixed in a future update soon. I'm sorry for the inconvenience. 

\n

-Dave

\n

#19435
#35987

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Thanks for the reply Dave.

  1. I encounter the same issue when I open in 1Password app or the pop-up on Firefox's toolbar or the login suggestion.
  2. After I disable Autosubmit the logins succeeds with differences between toolbar popup and the login suggestion.
    Toolbar Popup: after clicking Autofill the credential fields are filled and clicking the \"Sign In\" button is required to continue to move to the MFA requests.
    Login Suggestion: the login completes automatically moves to the MFA requests without intervention.

The web site is MyChart

","body@stringLength":"1916","rawBody":"

 

Thanks for the reply Dave.

  1. I encounter the same issue when I open in 1Password app or the pop-up on Firefox's toolbar or the login suggestion.
  2. After I disable Autosubmit the logins succeeds with differences between toolbar popup and the login suggestion.
    Toolbar Popup: after clicking Autofill the credential fields are filled and clicking the \"Sign In\" button is required to continue to move to the MFA requests.
    Login Suggestion: the login completes automatically moves to the MFA requests without intervention.

The web site is MyChart

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