Forum Discussion

snozdop's avatar
snozdop
Super Contributor
4 years ago

[MAC] Crashes after downloading latest nightly before installing

Currently running yesterday's 80500128 NIGHTLY release, but when I try to update it goes through the motions of downloading the update, at the end of the download, instead of asking to restart, it ju...
betas
Joshua_ag's avatar
Joshua_ag
Icon for 1Password Team rank1Password Team
4 years ago

Hi snozdop,

Thanks for all the messages and testing out 1Password 8 on your Mac. I'm sorry you are having trouble updating recently. With the amount of information included it is hard to tell what is going on, it would be great if you could send us the full crash reports you are seeing as well a diagnostics report from 1Password.

Here is how to get the diagnostics report:
1. Open 1Password 8.
2. Click 1Password in the menu bar.
3. Click Preferences.
4. Click Advanced in the new window that appears.
5. Click Send Diagnostics.
6. Click Reveal.
7. Attach the diagnostics to an email message addressed to support+forum@1password.com. Also please include the full crash report from 1Password 8.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!