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Forum Discussion
somewhereover
2 years agoNew Contributor
MacOS Chrome Extension stops having any entries
This has started recently. But the Chrome Extension every once in a while stops showing any entries. So it is completely empty. And this last time after I opened it a second time, it just showed a sp...
1P_Dave
Moderator
2 years agoHello somewhereover! 👋
I'm sorry that 1Password in the browser isn't opening correctly. The next time that the issue occurs I'd like to ask you to send in both a screenshot and a console log that is generated while the issue is occurring:
Attach the file to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/145816/macos-chrome-extension-stops-having-any-entries#latest
- Your forum username: somewhereover
- A screenshot of the issue.
- Please do not post the console log to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave