Forum Discussion

Former Member's avatar
Former Member
5 years ago

Memory leak?

iMac 2019 i9 w/64M Ram
Big Sur 11.5.1
1Password

1Password consumed 297.75GB application memory


1Password Version: 8.2.0-56.BETA
Extension Version: Not Provided
OS Version: 11.5.1

16 Replies

  • Former Member's avatar
    Former Member

    I wetransfer'd sent three smaller logs as I'm limited to 2GB. Most of them are 6GB+. Let me know if you want me to extract some from the larger logs. From what I can see, via activity monitor, 1P starts chewing through ram as soon as it starts.

  • Former Member's avatar
    Former Member

    there are 6 log files (in the logs directory) which, when zipped, are 105GB. I'd need to use wetrasfer for something that big, so will need an email.

  • roustem's avatar
    roustem
    Icon for 1Password Team rank1Password Team

    @FredJones Thank you for giving it a try.

    Maybe you could send us the archive of the log folder? It is available via Help > Troubleshooting > Open Logs Folder menu. Alternatively, using Finder's Go > Go to Folder menu and then paste ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password

  • Former Member's avatar
    Former Member

    /var/folders/kq/w69gtq394r109
    t826p0fdn240000gn/T/VoilaCopiedFiles1/CC274.jpg

  • Former Member's avatar
    Former Member

    I would if I could, but nothing happens. The button highlights, but the expected dialog does not show. Meanwhile 1P chews up RAM big time. I attached an Activity Monitor grab before the computer locked up. I'll need to remove 8 after you can propose a solution for finding the diags the olde fashioned finder way. For now is it is impacting everything in sight, including screen captures, bluetooth and audio. /var/folders/kq/w69gtq394r109t826p0fdn240000gn/T/VoilaCopiedFiles1/CC274.jpg

  • roustem's avatar
    roustem
    Icon for 1Password Team rank1Password Team

    Ouch!

    @FredJones any chance could email us the diagnostics. It is available under 1Password > Preferences > Advanced > Send Diagnostics.

    If you could also post here a ticket number that you get in return, it would great. We'll get this fixed asap.