This discussion was created from comments split from: 1Password chrome extension keeps getting locked because an update is available.

benze Thanks for the ping. The other thread is specifically for an issue with Chrome's update process that has been fixed in the latest versions of 1Password. I split your comment into a new thread since you're reporting an issue in Edge that might be distinct from the old issue in Chrome and I want to save folks in that thread, who aren't using Edge, the notifications on each new reply. I see that your support ticket is open and that one of my colleagues has reached out to our development team to investigate this further. Keep an eye on your inbox, you'll receive a reply as soon as possible. I'll keep this thread open in case others report the same issue so that we can keep the discussion in one place. 🙂 -Dave

wintech147 I'm sorry that you're running into the same issue, I've added your report to the internal work item open to get this fixed in the future. -Dave

1P_Dave I am still seeing the same behaviour in Edge however. Is the Edge extension not updated to support the same behaviour as the one for Chrome? I am running the 1P Extension version 2.21.0 in Edge 123.0.2420.53. Thanks!

1P_Dave Anything new on this? Again today with the latest Edge available it has come up. It is quite disruptive in the workflow; restarting Edge is not always seamless, and can sometimes cause loss of data if a webpage is burried in the background with unsaved data. Is there an ETA for a fix to be available for Edge as well? Thanks, Eric

Hello benze! 👋 Thanks for the ping, I'm sorry that your post was missed earlier. I'm not seeing other recent reports from Microsoft Edge users so I'd like to learn a little more about the situation. So that I can look into this further, can you send me the following the next time that you see the message: The extension console log: https://support.1password.com/cs/extension-console-log/ A diagnostics report: https://support.1password.com/diagnostics/ Attach both files to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/145196/message-microsoft-edge-has-an-update-available Your forum username: benze Please do not post your diagnostic report to the forum. This is for your privacy and security. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! -Dave

Message: "Microsoft Edge has an update available"

20 Replies

1P_Dave
Moderator
4 months ago
wintech147

I'm sorry that you're running into the same issue, I've added your report to the internal work item open to get this fixed in the future.

-Dave
wintech147
Occasional Contributor
4 months ago
I just wanted to add that I see this message often on macOS and Microsoft Edge. It gets really annoying as I don't want to close and reopen my browser to get the integration to work for 1Password...

macOS Sequoia 15.2
Edge 131.0.2903.147
1Password Extension 8.10.56.28
1Password 8.10.56
1P_Dave
Moderator
6 months ago
I'll keep the thread updated on fixes and improvements for the issue as they come from our development team. 🙂

-Dave
LouKrieg
New Contributor
6 months ago
Thanks Dave. That explanation makes sense. I appreciate the follow-up.

--Lou
1P_Dave
Moderator
6 months ago
LouKrieg

Our developers resolved a similar issue for Chrome about a year ago. The issue stemmed from the fact that an update to Chrome replaces it's on-disk files while Chrome and still running and this causes a mismatch between the code signature of the on-disk version of Chrome and the in-memory version of Chrome.

Our developers were able to improve the situation for Chrome's updater and, if the message in Edge is caused by a similar situation, then hopefully things can be improved there as well in the future. For now, restarting your Microsoft Edge when you see the message is the best best option.

-Dave
LouKrieg
New Contributor
6 months ago
Restarting the browser clears the prompt. The issue is that many apps (including Edge) update on an almost daily basis, which means that this interruption to my workflow is extremely annoying. It is unclear why the existence of a pending update should cause the browser extension to lose authentication.
1P_Dave
Moderator
6 months ago
LouKrieg

Thank you for reaching out. How often do you see the message in Microsoft Edge? If you restart your browser, does the message disappear? Has it been a long time since you restarted your browser after a new update?

-Dave
LouKrieg
New Contributor
6 months ago
I'm seeing the same issue. Any updates?
1P_Dave
Moderator
8 months ago
usamamoin

I'm sorry for the disruption to your workflow. I've shared your experience and report with the team internally.

-Dave

ref: dev/core/core#29746
usamamoin
New Contributor
8 months ago
Please get some attention on this issue. Edge updates every other day and it forces me to re enter my master password to unlock and does not give me any option to use touch id to unlock. It is annoying as hell.