Forum Discussion

toni421's avatar
toni421
New Contributor
2 years ago

MFA (OTP) on gmx.net not working

Hi, I've already read the discussions regarding GMX issues along with MFA. However for me it's still not working as the OTP code won't be filled out automatically. I tried Chrome and Firefox on a Mac...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello toni421, thank you for writing in. I'm sorry to hear about the trouble.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/145057
  • Your forum username: toni421
  • A collected page structure:
  • Navigate to the page exhibiting the behaviour.
  • Right-click the problematic field and select 1Password > Help > Collect Page Structure.
  • 1Password will save a .json file to your "Downloads" folder.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further.

-Evon